Director of Operations

About this role

Troon is excited to announce the exceptional career opportunity of Director of Operations! This is a remote position, with the ideal candidate based in the Northeast region, preferably in New Jersey. This role is responsible for supporting day-to-day operations and overseeing the implementation of Troon programs, standards, and services across a portfolio of managed facilities. The Director of Operations will serve as a key client-facing partner, fostering strong relationships and communicating progress toward shared goals with ownership groups, boards, and other stakeholders. The ideal candidate will bring a strong background in golf course, country club, private club, or golf resort operations management, with demonstrated experience leading multi-department operations, driving financial performance, and enhancing the member and guest experience across multiple facilities. Compensation: $130,000 - $155,000 (based on experience) Responsibilities: Plans and execute initiatives and programs that support business objectives. Coordinates communication between Troon and Owner(s). Manages contractual obligations between Troon and client. Manages key employee staffing and organization including monitoring and making recommendations on the performance levels of key management personnel and financial reporting. Implements key companywide change initiatives to drive shared vision and culture. Recommends and implements strategic changes in operations. Oversees operations budget to ensure compliance with organizational expenditure requirements including the management of flow through. Provides assistance with new business development opportunities. Conducts property reviews. Implements Troon quality standards and best practices to ensure profitability. Conducts training of key personnel in Troon operations quality standards. Regular and reliable attendance. Travel required for assigned properties and company functions. In addition to the performance of essential functions, this position will be required to perform a combination of the following supportive functions to be determined by the Vice President of Operations based on the needs of the business: Attends staff meetings. Recruits and onboards leadership personnel. Other duties as assigned or requested. Qualifications: Bachelor’s degree in business administration, or related field as well as 3-5 years’ experience in golf, property, and club management. Must have excellent Leadership ability including skills to communicate and express ideas and directives clearly to associates. Must have the ability to organize and manage multiple priorities simultaneously. Must deal with problem analysis and problem resolution at both a strategic and functional level. Must display strong customer and owner relations. Must have excellent interpersonal and communication skills. Must have the ability to create high performance teams and to be a strong team player. Must have a commitment to company values. Organizational development abilities. Highly computer proficient in Microsoft (and/or in similarly related) products such as Word, Excel, PowerPoint, and Microsoft Outlook. Budget and forecasting knowledge and abilities to create and maintain effective financial accountability to the company and to the ownership. Must have the ability to plan, organize, and implement strategic planning, which requires forethought and planning ahead. Benefits: This position includes eligibility for the following benefits, subject to applicable plan terms: Healthcare Benefits – Medical, Dental, and Vision coverage. Retirement Benefits – 401(k) with employer match (19 years of age and older). Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria. Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan documents and company policies, which may be amended at the Company’s discretion. About Troon: Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.

An operational to strategic role requiring strong independent judgement and awareness of organisational priorities. The sweet spot for experienced EAs ready to take on governance and decision-support responsibility.